The Best Way To Get Support
If you are trying the software or just purchased or have the ongoing AccessAll license or have your support subscription active, please contact us right away if you need any help. You may also see below helpful articles and walkthroughs. To renew your support, please visit www.propersoft.net/renewsupport.
Please email firstname.lastname@example.org with the product name (for example, CSV2QBO, PDF2QIF, etc.) you are using, PC or Mac, which accounting software are you importing into (Quickbooks, Quicken, XERO, Quickbooks online, etc), and version/year/country and PC or Mac (for example, Quickbooks 2013 US on PC) and describe the issue.
Please email FROM the email used with your order if you already have an order placed.
You can call 1-877-330-1268 during working hours (9am-5pm, Eastern time) and talk to customer service representative or leave a voicemail. Please email email@example.com before calling, so can find your order faster, email any additional details, files you are trying to convert/import and you will get a response specific to your issue.