How to get a refund
If you have issues with the converter related to an actual converter, for example, it does not open your
If you already contacted support and the issue cannot be resolved, or you ordered a wrong converter and then ordered a correct one, please follow the instructions below. Please wait seven business days (Monday-Friday) after your email was sent before sending in another request. Each time you send in a request, you reset yourself to the end of the support queue and response time is further delayed. If you changed your mind, please submit a new request.
To receive your refund,
- Remove the software you want to return from your computer.
- Forward the confirmation e-mail you received for your order to firstname.lastname@example.org
- In the forwarded e-mail, indicate that you'd like a refund.
ProperSoft Inc. will only honour your refund if you send your refund request within 14 days of purchase or you opened a ticket within 14 days of purchase and it was not resolved.